Privacy Policy

Effective Date: May 1, 2023

1. Overview

This Privacy Policy explains how (“Triadic”, “we” or “us”) collects, protects, uses and discloses information about you when you use (“website") and any of our other services, and whether you access the Services directly or through a third party.

If you have any questions or concerns about our information practices, please contact us at

If you do not want information about you to be used as described in this Privacy Policy, you must stop, or refrain from, using the services.

2. What type of personal information we process?

The personal data we collect may consist of the following:

Personal identifiers, e.g.,name, username, e-mail address, phone number, signatures, etc.

Contact information, e.g.,e-mail, phone, fax, address, etc.

Demographic information, e.g., gender, location, language, etc.

Authentication data, e.g.,password, etc.

Professional information, e.g.,publications, employer, location, licensure, credentials, work history, education history, specialties, expertise, availability, etc.

Indirect identifiers, e.g.,Study ID, cookies, IP address, computer device information, etc.

Knowledge, belief & preference data, e.g., thoughts, concerns, preferences, feedback, opinions and other information provided through surveys, interviews, etc.

Usage data, e.g.,information about your use of our services, such as date and time of visits, the pages viewed, time spent at one of our websites, etc.

Financial information, e.g.,payment information, market research incentive information and related bank details, etc.

Commercial information, e.g.,purchase history, subscription information, transaction details, information about sanctions and restrictions, etc.

Communication data, e.g.,information communicated from or to you through telephone recordings, voicemail, email, etc.

Sensory data, e.g.,photographs, audio, video or other similar electronic recordings, etc.

Sensitive personal data.

We only process personal data about race or ethnicity; political opinions, or religious or philosophical beliefs; trade union membership; or genetic, biometric, health, or sex-life information (“special categories of personal data” as defined by the European Union General Data Protection Regulation) in very limited circumstances. For instance, if you actively provide or indicate such information in a user-controlled area of our services, for example a professional profile or whilst taking part in market research associated with our healthcare research and analytics services. We may occasionally collect personal data that are subject to enhanced security requirements, such as requiring a credit card or government-issued ID to complete a transaction you have requested.

3. Why we process your personal data?

Generally, we will process your personal data because:

It is necessary to perform contractual obligations to you, e.g., if you have a contract with us, we process your personal data to perform that contract (i.e.,provide you with services or payment).

It is necessary for our legitimate interests or those of a third party. Further details of those legitimate interests are set out below.

You have given us your consent. We only ask for consent in limited circumstances, e.g.,for certain types of marketing communications in particular jurisdictions or for certain research related activities.

It is necessary to comply with a legal or regulatory obligation, e.g., to respond toa court order or a regulator.

4. How we secure your personal data?

Triadic maintains appropriate administrative, technical, and physical security measures to protect your personal data from accidental loss and unauthorised access or use. These measures may include encryption, firewalls, roles-based data access, intrusion-detection software, and physical access controls to data centers. Triadic’s privacy and security teams also work to provide internal trainings, raise awareness of privacy and security issues, manage record keeping, and prepare for individual requests and security incidents. However, we cannot guarantee that loss, misuse, unauthorised acquisition, or alteration of your data will never occur.

5. Third party websites.

In the event that we provide links to other websites that we do not control, whether or not those other websites refer to our branding, this Privacy Policy does not apply to those other websites.Visitors to those websites are advised to carefully read the policies on those individual websites.

6. Cookies and similar technologies.

Triadic uses cookies and similar tracking technologies to analyse visits to our websites and interactions with our communications to help us improve our website, services, and marketing campaigns. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser  remove or reject browser cookies. You can also adjust certain cookie settings by clicking Your Privacy Choices. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

7. Communication Preferences.

You may opt out of receiving text messages or promotional emails from Triadic by following the instructions in those communications or by updating your communication preferences in your customer account. If you opt out, we may still send you non-promotional emails, such as those about your account or our on going business relations.

8. How long we keep your personal data?

We store your personal data throughout the period of your relationship with us and retain it for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying legal, accounting, or reporting obligations or to resolve disputes. For more information on how long we store your data, please contact us at

9. Transferring your personal data internationally.

Triadic is a global business, and your data may be transferred to countries with different privacy and data protection laws than your own, including to countries such as the United States.

We protect our transfers from the United Kingdom and the European Economic Area with approved legal safeguards that may include: (1) the existence of a EuropeanCommission adequacy decision (covering, for example, transfers to Canada, NewZealand, and Switzerland); (2) Triadic’s Intra-Group Agreement incorporating the Standard Contractual Clauses approved by the European Commission (“StandardContractual Clauses”); (3) Standard Contractual Clauses and other contract terms executed between Triadic and applicable third parties that ensure personal data remains protected in accordance with applicable law; or (4) the existence of binding corporate rules or other certification mechanism approved by applicable law.

10. Understanding your privacy rights.

Depending on where you are located or where you reside, you may have certain rights granted to you over your personal data under local data protection laws. We will honor the requests you make related to your rights as the law requires –this means in some cases, there may be legal or other official reasons that we may not be able to fulfil the specific request you make related to your rights.

11. What rights may be available to you?

The following rights are available to all individuals in the European Union. The rights available to you may differ based upon local data protection laws.Please contact us through the contact information set forth below if you have further questions about the rights that Triadic makes available to you.

Information and access: You may have a right to know what personal data we hold about you and be given information about how we process or have processed it. You may also have the right to obtain confirmation from us that we process your personal data, and if so, to request access to or a copy of such personal data. To the extent permitted by law, we may charge a reasonable fee based on administrative costs for copies of your personal data requested by you.

Correction: You may have the right to request that we correct inaccurate personal data we hold about you. You may also have the right to have incomplete personal data completed.

Erasure: You may have the right to request that we erase some or all of your personal data.

Restriction: You may have the right to ask us to restrict further processing your personal data.

Objection: You may have the right to object that we process some or all of the personal data we hold about you.

Data portability: You may have a right to request to receive your personal data in a structured, commonly used and machine-readable format, or, where feasible, to have us transfer your personal data directly to another organisation.

The right to withdraw consent: You may have the right to withdraw your consent to the processing of your personal data where we rely solely on your consent for processing such data. Your withdrawal will not affect the lawfulness of our processing based on your consent before your withdrawal, and you can always give us your consent again in the future.

Automated individual decision-making: You may have the right not to be subject to a decision based solely on automated processing of your personal data, including profiling, which produces legal or similarly significant effects on you. We will inform you if automated individual decision-making takes place.

Right to complain: If you believe that we have infringed your rights, we encourage you to contact us first at so that we can try to resolve the issue. However, you may have the right to lodge a complaint with an applicable data protection authority. For individuals in the European Union, please refer to this list of data protection authorities.

Responding to requests: We will aim to respond to your request within 30 days or the specific timeframe required by the laws applicable to personal data about you.We will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If we do are unable to comply with your request, whether in whole or in part, we will explain why.

California residents: To learn more about your rights under the California Consumer Privacy Act, please click here.

Virginia residents: To learn more about your rights under the Virginia Consumer Data Protection Act, please click here.

Individuals in Brazil. To learn more about your rights under the Lei Geral de Proteção de Dados No. 13.709/2018, please click here.

Exercising your rights: To exercise your rights as described above, please submit a request using one of the following methods:

Through our online portal by clicking here.


Upon receiving a request from you, we will first verify your identity by matching the information you provide (including your name, email address, and phone number) with what we have on file for you. We may ask you for additional information to verify your identity or to comply with your request. We will complete your request in the timeline prescribed by the applicable privacy laws.

12. Security

We use reasonable security measures to protect against the loss, unauthorised access, misuse, alteration and destruction of Personal Information under our control, both during the transmission and once we receive it.

Although we make good faith efforts to maintain the security of such Personal Information, no method of transmission over the Internet or method of electronic data storage is 100% secure, and we cannot guarantee that the information will remain free from unauthorised access, use, disclosure, or alteration. While we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent hackers or other unauthorised persons from illegally accessing or obtaining this information.

13. Processing personal data about children.

Our services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect personal data from children under the age of 13. If you are under 13, please do not attempt to register for services or send any personal data about yourself to us.

14. Changes to this privacy policy.

We may change this Privacy Policy from time to time. The most recent version of thePrivacy Policy will always be posted on the Website, with the effective date posted at the top of the Privacy Policy. We may revise and update this PrivacyPolicy if our practices change, as technology changes, or as we add new services or change existing ones. If we make material changes to our PrivacyPolicy or how we handle your Personal Information, or if we are going to use any Personal Information in a manner that is materially different from that stated in our Privacy Policy at the time we collected such information, we will try to notify you of such changes reasonably in advance. By using our Services after the effective date, you are deemed to consent to our then-current Privacy Policy.

15. Contact Us

If you have questions, concerns or feedback regarding this Privacy Policy or our information practices, you can send an email to us at:

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